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Marketing Tips

Most local businesses don’t have a marketing problem. They have a capacity problem.

Most local businesses don’t have a marketing problem.
You’ve got a time and capacity problem.

You’re running a restaurant, salon, boutique, brewery, play space—whatever it is, your day is already full. You don’t have extra hours to:

  • Brainstorm Reels concepts
  • Keep up with TikTok trends
  • Beg your staff to “just be natural” on camera

Meanwhile, your customers are scrolling right past your boosted posts.

That’s the gap Relay exists to close.

And looking back at our recent work, there’s one example that really shows what’s possible when you hand the content over to local creators instead of trying to do everything yourself:

What happened when 30 local creators “took over” the marketing for two everyday local brands.

The real problem: people aren’t feeling your ads

Most local businesses end up doing some version of this:

  • Boost a few posts and hope the right people see them
  • Hire an agency that sends a lot of decks, not a lot of customers
  • Post when someone remembers (and has the energy)
  • Maybe throw money at a billboard or mailer and pray

You get impressions. A few likes. Maybe a couple of comments.

But that’s not why people go out.

People decide to visit because:

  • Someone they trust showed them the place
  • They saw it in a context that feels real (date night, with kids, lunch break, girls’ night)
  • It looks like something they would actually do

That’s what local creators are naturals at—and what we’ve been leaning into hard with Relay.

The experiment: 30 creators, 2 local brands

We ran creator programs for two very different partners:

  • A mixed-use hotspot (restaurants, shops, events, hangout spot)
  • A regional tourism brand promoting experiences across the county

Different goals. Same core problem:

“We know people love us once they show up.
We just need more people to actually see and feel what we offer—without burning out our team.”

Instead of hiring one “influencer” and crossing our fingers, we lined up 30 local creators:

  • 15 creators for Partner A
  • 15 creators for Partner B

Each creator got a tailored experience and a clear expectation of what they’d deliver. In return, the brands received:

  • 30 Reels (Instagram or TikTok)
  • 30+ honest reviews (Google, Facebook, Yelp, etc.)
  • 90+ edited photos with rights for the brand to reuse
  • 30+ Story sets tagging the business and driving real-time traffic

Basically: the same budget they might’ve blown on a small ad campaign… but now they’re sitting on a full content library plus a wave of social proof.

The simple math local owners care about

Relay’s model is built around one core idea:

What do you get from each creator—and what’s that actually worth to your business?

For a typical quarterly program, it looks like this:

  • Cost per creator: about $175
  • Average content per creator:
    • 1 Reel
    • 1 Review
    • 1 Story set
    • ~9 edited photos with rights

If you tried to buy all that separately, you’d be looking at something like:

  • Reel: $400+ (planning, shooting, editing)
  • Review: $100+ in long-term value (search + trust)
  • Story set: $50+ of “in the moment” attention
  • Photos: $75+ of usable, on-brand shots

That’s roughly $625+ of content value per creator… for a fraction of that cost. And that’s before you factor in the one thing you cannot DIY:

They already have an audience who listens to them.

Now multiply that across 10, 20, 30 creators and you’re not “testing a collab.” You’re running a content and awareness machine.

Why this hits harder than traditional ads

For local businesses, creator collabs quietly solve a bunch of pain points at once.

1. You’re not guessing what will work

Creators live and die by the algorithm. They know what stops thumbs, what gets saves, what gets shares. They bring that instinct into your space.

You’re not paying for “influencer vibes.” You’re paying for tested instincts.

2. You get both content and distribution

A photographer gives you files.
Meta gives you impressions.

A creator gives you:

  • Content
  • Distribution
  • A story

They show:

  • What it’s like to order from you
  • How your place feels at peak time
  • How kids, couples, or friends actually move through your space

That’s the stuff people act on.

3. You get assets that keep working

Most ad dollars disappear when the campaign ends.

With creator programs, you come away with:

  • A growing folder of rights-cleared photos
  • Reels you can repost or chop up later
  • Reviews that live on Google and other platforms
  • Screenshots and testimonials you can plug into your website, menus, emails, posters, you name it

It all stacks. Month after month.

What a month of this actually looks like

From your POV as an owner or GM, a Relay-style month looks like this:

  1. You set a simple goal
    • “We want more weekday lunch traffic.”
    • “We want to fill Friday/Saturday nights.”
    • “We want people booking birthday parties here.”
    • “We want tourists to find us first.”
  2. We match creators to your vibe
    • Foodies
    • Family accounts
    • Lifestyle and neighborhood voices
    • Nightlife/date night creators
  3. Creators visit on a schedule that works for you
    • You’re not overwhelmed all in one day
    • Everyone knows what they’re supposed to deliver
    • Experiences are comped but structured, not chaotic
  4. Content begins hitting feeds
    • Reels start surfacing in local discovery
    • Stories show people actually there—right now
    • Reviews start popping up in search
    • Your own feed suddenly has way more to re-share
  5. You get a clean recap
    • Links to all 10–30 Reels
    • A folder with all the photo assets
    • Links to posted reviews
    • A quick look at the overall reach and engagement

Instead of, “We boosted three posts and I have no idea what happened,” you’re saying:

“We hosted 10–30 real locals who told our story to thousands of people and left behind a pile of content we own.”

How to know if your business is ready for this

You don’t need a massive marketing department. You just need:

  • A clear offer (what do you want people to do after seeing the content?)
  • A solid on-site experience (creators aren’t there to fake enthusiasm)
  • One point person who can approve dates and keep things moving
  • Comfort with comping product/experiences in exchange for real content

If you’re already:

  • Running promos
  • Buying ads
  • Sponsoring events
  • Printing mailers or flyers

You can absolutely carve out part of that budget to test a structured creator program. In most cases, the return is much more real and much more visible.

Where Relay comes in

Relay is here so this doesn’t become another thing on your plate.

We handle:

  • Matching the right local creators to your brand
  • Coordinating outreach, visits, and expectations
  • Making sure disclosures and tags are handled properly (#gifted, #invited, etc.)
  • Tracking content, reviews, and usage rights
  • Packaging everything into a simple monthly recap

You focus on running a great business.
We focus on making sure people with actual local influence are talking about it.

If you’re tired of shouting into the void with boosted posts and generic creative, here’s your next move:

Run the experiment: what happens when 10–30 real locals tell your story for you?

That’s exactly the question Relay exists to answer—one collaboration at a time.